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Below are answers to frequently asked questions in regard to Free-Play:

When will I be able to get my makeup Free-Play offer(s) for the Free-Play that was missed during the slot machine upgrade?

We are excited to announce that we will be offering TWO FREE-PLAY CLUB RED REWARDS for those that were affected during the October slot machine upgrade. Guests can redeem their weekly amount on the following dates:

  • Friday through Wednesday, Dec. 17 - Dec. 22
  • Friday through Wednesday, Dec. 24 - Dec. 29

This offer will be the same amount that guests received on the following dates:

  • Friday through Wednesday, Oct. 22 - Oct. 27
  • Friday through Wednesday, Oct. 29. - Nov. 3

Guests will still receive their weekly December Club Red Rewards, if guest qualifies. Guests will only receive an offer if qualified for Slots Club Red Rewards. Excluding Table Games as Table Games were not affected by the IGT upgrade. Due to the challenges and issues with the IGT system upgrade for unmatched Free-Play bets, we had to switch the system back to match Free-Play bets.

We apologize for any inconvenience that this may have caused. Thank you for your patience and understanding as we work to improve our guest experience.

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